Privacy Policy

Who We Are

Docket Flow LLC ("Docket Flow," "we," "us," or "our") is a legal technology and marketing company incorporated in the State of California. Our principal place of business is 26945 Cabot Road, Suite 112, Laguna Hills, CA 92653. We operate the website located at docketflows.com and related subdomains (collectively, the "Site"), and we provide a defendant acquisition platform that monitors Florida public court dockets, conducts Florida Bar compliant outreach on behalf of licensed criminal defense attorneys, and connects consenting defendants with those attorneys (the "Services").

We are not a law firm. We do not provide legal services, legal advice, or legal representation to any party. Nothing in our Services, our Site, or this Privacy Policy should be construed as the practice of law.

Scope of This Policy

This Privacy Policy applies to all information collected by Docket Flow in connection with: (a) your use of the Site; (b) your use of or inquiry about our Services as an attorney, law firm, or other business entity; (c) information about criminal defendants obtained from public Florida court records in connection with our Services; and (d) any other interaction you have with Docket Flow, whether online or offline.

This Policy does not apply to the practices of third parties that we do not own or control, including third-party websites that may be linked to from our Site. We encourage you to review the privacy policies of any third-party services you interact with.

Information We Collect

We collect information in several ways — information you provide directly, information collected automatically, and information obtained from third-party sources.

Information You Provide Directly

• Contact and inquiry information: When you submit a contact form, request information about our Services, or schedule a discovery call, we collect your first name, last name, email address, phone number, city, firm name, and any notes or messages you provide.
• Attorney onboarding information: When you become a Docket Flow attorney partner, we collect your full name, bar number, law firm name and address, practice area(s), county territory selection, billing information, and the Florida Bar advertising documentation required to operate campaigns on your behalf.
• Communications: We retain records of communications between you and Docket Flow, including emails, text messages, call logs, and support interactions.
• Payment information: Billing and payment details are collected and processed through our third-party payment processor. We do not store complete credit card numbers on our systems.

Information Collected Automatically

• Log data: When you visit the Site, our servers automatically record information including your IP address, browser type and version, operating system, referring URL, pages visited, time spent on pages, and the date and time of your visit.
• Device information: We may collect information about the device you use to access the Site, including device type, unique device identifiers, and mobile network information.
• Cookies and tracking technologies: We use cookies, pixel tags, and similar technologies as described in Section 9 of this Policy.

Information from Third-Party Sources

• Public court records: As part of our core Services, we obtain criminal defendant information from publicly available Florida court dockets and official government filing systems. This information is used exclusively to operate our attorney partner campaigns as described in Section 4.
• Skip tracing and identity verification services: We use third-party data providers to locate contact information for defendants identified in public court records, subject to applicable law and the terms described in Section 4.
• Analytics providers: We may receive information about your interactions with our Site from third-party analytics services.

Defendant Data — How We Handle It

This section addresses a category of information that is specific to the nature of our Services: personal information about criminal defendants obtained from public Florida court records and used in the operation of our attorney partner campaigns.

What We Collect About Defendants

In the course of operating defendant acquisition campaigns for our attorney partners, we collect and process the following categories of information about criminal defendants: full name, date of birth (where included in public filings), case number, charge(s), filing date, county of filing, and contact information located through lawful skip tracing processes, including phone numbers and, where available, address information.

How We Use Defendant Information

Defendant information is used exclusively for the following purposes: (1) sending Florida Bar compliant attorney advertisement messages on behalf of our licensed attorney partners; (2) identifying defendants who have responded to outreach and consented to speak with an attorney (Hand-Raisers); (3) routing consenting defendants to the appropriate attorney partner via live call connection; and (4) maintaining records required for Florida Bar compliance and advertising documentation purposes.

We do not sell defendant information to third parties. We do not use defendant information for any purpose other than operating the specific attorney partner campaigns described above. We do not share defendant information with any party other than the exclusive attorney partner holding the relevant county and practice area territory at the time the defendant is identified.

Opt-Out and Suppression

Any defendant who replies STOP, requests no further contact, or otherwise opts out of communications is immediately removed from all active outreach and added to a permanent suppression list. Suppressed contacts are never contacted again, and their suppression status is maintained indefinitely across all current and future campaigns. We honor all opt-out requests within the timeframe required by applicable law and Florida Bar rules.

Legal Basis for Processing Defendant Information

Our use of publicly available court record data is consistent with Florida law governing public records access. Criminal court filings in Florida are public records under Chapter 119, Florida Statutes. Our outreach activities are conducted in compliance with Florida Bar Rule 4-7.18 governing direct contact with prospective clients. All outreach is filed with the Florida Bar before dissemination. Recipients are never required to pay to receive communications. All applicable state and federal laws governing unsolicited communications, including the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act, are complied with.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and operate the Services: Processing attorney partner onboarding, managing territory assignments, operating defendant outreach campaigns, routing Hand-Raiser calls, and managing billing and account administration.
• To communicate with you: Responding to inquiries, sending service updates, providing campaign performance information, delivering billing notices, and communicating about changes to our terms or policies.
• To fulfill legal and compliance obligations: Preparing and submitting Florida Bar advertising filings, maintaining required advertising records, responding to legal process, and complying with applicable federal and state laws.
• To improve the Services: Analyzing usage patterns, testing new features, monitoring system performance, and improving the reliability and effectiveness of our platform.
• To protect against fraud and misuse: Detecting, investigating, and preventing fraudulent activity, unauthorized access, and other misuse of the Services.
• For marketing and business development: Where you have provided consent or where permitted by applicable law, sending information about our Services to prospective attorney partners. You may opt out of marketing communications at any time.
• For aggregate analytics: Creating anonymized, aggregated statistical data about criminal filing volumes, defendant acquisition patterns, and market trends, which may be used for internal analysis and published as general market insights.

Legal Bases for Processing

We process personal information only when we have a lawful basis to do so. The legal bases we rely on include:

• Performance of a contract: Processing necessary to fulfill our obligations under our attorney partner agreement, including campaign operation, billing, and account management.
• Legitimate interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, service improvement, and business development, where those interests are not overridden by your rights.
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including Florida Bar advertising rules, federal telecommunications laws, and tax and financial reporting requirements.
• Consent: Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time by contacting us as described in Section 19.
• Public interest and public records: Processing of publicly available court record data in connection with our compliance-based attorney advertising services.

How We Share Information

We do not sell your personal information. We do not sell, rent, or trade personal information about you or criminal defendants to any third party for their own marketing or commercial purposes.

We may share information in the following limited circumstances:

• Attorney partners: Defendant information is shared with the exclusive licensed attorney partner who holds the relevant county and practice area territory at the time the defendant becomes a Hand-Raiser. This sharing is the core of our Services and occurs only when a defendant has consented to speak with an attorney.
• Service providers and vendors: We share information with trusted third-party service providers who perform functions on our behalf, including cloud hosting and infrastructure providers, payment processors, SMS and telecommunications platform providers, skip tracing and data services, analytics providers, and customer relationship management platforms. These providers are contractually obligated to use information only for the purposes of providing services to us and to maintain appropriate security standards.
• Florida Bar: We are required by Florida Bar Rule 4-7.19 to submit advertising documentation to The Florida Bar before disseminating targeted attorney advertisements. This submission includes copies of outreach messages and related advertising materials.
• Legal process and law enforcement: We may disclose information when required to do so by law, subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business transfers: In connection with a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, personal information may be transferred as part of that transaction. We will provide notice before personal information is transferred and becomes subject to a different privacy policy.
• With your consent: We may share information with third parties when you have given us explicit consent to do so.

SMS Communications and Telephone Consumer Protection Act

Our Services involve sending SMS text messages to criminal defendants on behalf of our licensed attorney partners. These communications are subject to both Florida Bar Rule 4-7.18 and the federal Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and its implementing regulations.

Attorney Partner SMS Notifications

When you provide your phone number as part of attorney partner onboarding or through a contact form on our Site, you consent to receive SMS messages from Docket Flow regarding your account, campaign activity, Hand-Raiser notifications, and service updates. Message and data rates may apply. You may opt out at any time by replying STOP to any message or by contacting us at [email protected].

Defendant Outreach SMS

SMS messages sent to criminal defendants on behalf of our attorney partners are sent as Florida Bar compliant legal advertisements. Every such message: (a) identifies the advertising attorney or law firm; (b) includes the word "Advertisement" as required by Rule 4-7.18(b)(2)(B); (c) discloses that the defendant's information was obtained from public court records; (d) includes a clear opt-out instruction; and (e) is sent only after the required filing has been accepted by the Florida Bar. Recipients are never charged to receive these messages. All opt-out requests are honored immediately and permanently.

TCPA Compliance

We maintain documented consent records, honor all opt-out requests within the legally required timeframe, and operate in compliance with applicable TCPA regulations and FCC guidance. If you believe you have received a communication in violation of these requirements, please contact us immediately at [email protected].

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve the Site, understand how users interact with our content, and support our marketing efforts.

Types of Cookies We Use

• Strictly necessary cookies: Required for the Site to function. These cannot be disabled without affecting Site functionality.
• Analytics cookies: Used to understand how visitors interact with the Site, including which pages are visited most frequently and how users navigate the Site. We use Google Analytics 4 (GA4) for this purpose.
• Marketing and retargeting cookies: Used to deliver relevant advertising to users who have visited our Site. We use the Meta Pixel (Facebook Pixel) for this purpose, which allows us to measure the effectiveness of our advertising and show relevant ads to users on Facebook, Instagram, and affiliated platforms.
• Preference cookies: Used to remember your preferences and settings to improve your experience on return visits.

Third-Party Analytics and Advertising Tools We Use

• Google Analytics 4: Tracks Site usage, page views, and visitor behavior. You may opt out using the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
• Meta Pixel: Tracks visitor interactions with the Site and is used for advertising measurement and retargeting on Meta platforms. You may manage Meta ad preferences at facebook.com/adpreferences and opt out of interest-based advertising at optout.aboutads.info.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Note that disabling certain cookies may affect the functionality of the Site. For more information about managing cookies, visit allaboutcookies.org.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

• Attorney partner information: Retained for the duration of the attorney partner relationship and for a period of seven (7) years following termination, consistent with standard business record retention requirements and applicable tax and financial reporting obligations.
• Florida Bar advertising records: Retained for a minimum of three (3) years following the last use of any advertising communication, consistent with Florida Bar Rule 4-7.19(j) record retention requirements.
• Defendant outreach records: Retained for the period required by Florida Bar advertising rules and applicable law. Opt-out and suppression records are retained indefinitely to ensure compliance with ongoing opt-out obligations.
• Website visitor and inquiry information: Retained for a period of up to three (3) years from the date of collection, unless you become an attorney partner, in which case the attorney partner retention schedule applies.
• Call recordings: Retained for a period of up to two (2) years unless required to be retained longer by applicable law or legal process.

When information is no longer required for the purposes described above, we will securely delete or anonymize it in accordance with our data destruction procedures.

Data Security

We implement reasonable and appropriate technical and organizational security measures designed to protect the personal information we hold against unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit using Transport Layer Security (TLS)
• Access controls limiting access to personal information to authorized personnel on a need-to-know basis
• Regular review of our information collection, storage, and processing practices
• Contractual data security obligations imposed on service providers who process data on our behalf
• Incident response procedures for detecting and responding to security events

No method of transmission over the Internet or method of electronic storage is completely secure. While we use commercially reasonable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that is required to be reported under applicable law, we will notify affected individuals and relevant authorities as required.

Your Rights and Choices

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

• Right to access: Request a copy of the personal information we hold about you.
• Right to correction: Request that we correct inaccurate or incomplete personal information.
• Right to deletion: Request that we delete your personal information, subject to certain exceptions required by law or legitimate business necessity.
• Right to restrict processing: Request that we limit how we use your personal information in certain circumstances.
• Right to data portability: Request a copy of your personal information in a structured, machine-readable format.
• Right to object: Object to our processing of your personal information where we rely on legitimate interests as the legal basis.
• Right to opt out of marketing: Opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in any email we send or by contacting us directly.
• Right to opt out of SMS: Reply STOP to any SMS message to be immediately removed from all SMS communications.

To exercise any of these rights, please contact us at [email protected] or by mail at 26945 Cabot Road, Suite 112, Laguna Hills, CA 92653. We may need to verify your identity before processing your request. We will respond to all verifiable requests within the timeframe required by applicable law.

We will not discriminate against you for exercising any of your privacy rights.

California Residents — CCPA/CPRA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with specific rights regarding your personal information.

Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA: identifiers (name, email, phone number, IP address); professional or employment-related information (firm name, bar number, practice area); commercial information (services purchased, billing history); internet or other electronic network activity information (Site usage data); and inferences drawn from the above to create a profile about service preferences.

We Do Not Sell or Share Personal Information

We do not sell personal information as defined under the CCPA/CPRA. We do not share personal information with third parties for cross-context behavioral advertising purposes.

Your CCPA/CPRA Rights

You have the right to: know what personal information we collect and how it is used and shared; delete personal information we have collected, subject to certain exceptions; correct inaccurate personal information; opt out of the sale or sharing of personal information (not applicable as we do not sell or share); limit the use of sensitive personal information; and non-discrimination for exercising your rights.

Submitting a California Privacy Request

To submit a verifiable consumer request, contact us at [email protected] with the subject line "California Privacy Request." We will respond within 45 days. You may designate an authorized agent to submit a request on your behalf, subject to verification of authorization.

Shine the Light

California Civil Code Section 1798.83 permits California residents to request information about personal information disclosed to third parties for direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.

Florida Bar Compliance and Attorney Advertising Disclosures

Docket Flow LLC is a legal technology and marketing company, not a law firm. We are not licensed to practice law in Florida or any other jurisdiction. Our Services constitute lawyer advertising conducted on behalf of licensed Florida attorneys who are our clients.

All outreach messages sent by Docket Flow on behalf of our attorney partners constitute lawyer advertisements as defined by the Florida Rules of Professional Conduct. These advertisements are filed with The Florida Bar's Standing Committee on Advertising in compliance with Rule 4-7.19 before any message is disseminated.

The attorney partner whose name and firm information appears in any advertisement is the responsible advertising attorney under Florida Bar rules. Docket Flow acts as a third-party vendor providing advertising and marketing services on that attorney's behalf.

If you are a Florida attorney who has received a communication from Docket Flow that you believe is non-compliant with Florida Bar advertising rules, or if you are a member of the public with concerns about a communication you received, please contact us immediately at [email protected].

Children's Privacy

The Site and Services are not directed to, and we do not knowingly collect personal information from, individuals under the age of 18. Our attorney partner Services are directed exclusively to licensed attorneys and law firms. Our defendant outreach Services involve adults who have been charged with criminal offenses in the Florida court system.

If we become aware that we have inadvertently collected personal information from a person under 18 years of age, we will take immediate steps to delete such information from our systems. If you believe we may have collected information from a minor, please contact us immediately at [email protected].

Third-Party Links and Services

The Site may contain links to third-party websites, applications, and services that are not owned or controlled by Docket Flow. This Privacy Policy applies only to information collected by Docket Flow and does not govern the privacy practices of any third-party sites or services.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every site you visit or service you use. The presence of a link to a third-party site does not constitute an endorsement of that site or its privacy practices.

Third-party services that we use in connection with our Services — including payment processors, analytics providers, and telecommunications platforms — are governed by their own privacy policies. We encourage you to review the privacy policies of our key service providers, including GoHighLevel (our CRM platform) and any applicable telecommunications carrier policies.

International Data Transfers

Docket Flow is based in the United States and processes data in the United States. If you are accessing the Site or Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using the Site or Services, you consent to the transfer of your information to the United States. Where required by applicable law, we implement appropriate safeguards for international transfers of personal data, including standard contractual clauses or other transfer mechanisms approved by relevant regulatory authorities.

Our Services are directed primarily at licensed attorneys practicing in the State of Florida and are not marketed to individuals in the European Economic Area, United Kingdom, or other jurisdictions with heightened data transfer requirements. If you are located in such a jurisdiction and have questions about how your data is handled, please contact us at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, applicable laws, or other factors. When we make material changes, we will:

• Post the updated Privacy Policy on this page with a new "Last updated" date
• Provide notice to active attorney partners via email at the address associated with their account
• Where required by applicable law, obtain your consent before implementing material changes that affect how we process your personal information

Your continued use of the Site or Services after any changes to this Privacy Policy take effect constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you should discontinue use of the Site and Services and notify us so that we can close your account if applicable.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The date at the top of this Policy indicates when it was last revised.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using any of the following methods:

• Email: [email protected]
• Phone: (949) 285-6783
• Mail: Docket Flow LLC, 26945 Cabot Road, Suite 112, Laguna Hills, CA 92653
• Web: docketflows.com/contact

For requests related to your personal information rights under the CCPA/CPRA or other applicable privacy laws, please include "Privacy Request" in the subject line of your email or correspondence to ensure your request is routed to the appropriate team member.

We are committed to working with you to resolve any privacy concerns. If you are not satisfied with our response, you may have the right to lodge a complaint with your applicable data protection authority.