Your Right to Deletion
Docket Flow LLC is committed to honoring your right to control your personal information. Depending on your location and relationship with Docket Flow, you may have the right to request that we delete personal information we hold about you. This page explains who can make a deletion request, what we delete, what we are legally required to retain, and how to submit your request.
Deletion rights are available under several laws applicable to Docket Flow, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the California Shine the Light law, and other applicable state and federal privacy regulations. Even if you are not located in a jurisdiction with a statutory deletion right, Docket Flow will honor deletion requests from all individuals on a good-faith basis to the extent permitted by our legal obligations.
We do not sell personal information. A deletion request removes your data from our systems. It does not affect any rights or obligations that arose before the deletion was processed.
Defendants who want to stop receiving communications: An opt-out is faster than a formal deletion request and takes effect immediately. Reply STOP to any text message or email [email protected] with the subject "OPT OUT" and include your phone number. See Section 9 for the difference between opt-out and deletion.
Who Can Submit a Deletion Request
The following individuals may submit a data deletion request to Docket Flow:
- Criminal defendants who received an attorney advertisement sent by Docket Flow on behalf of an attorney partner, and who wish to have their personal information removed from our systems.
- Website visitors who submitted a contact form, inquiry, or other information through docketflows.com.
- Attorney partners (current or former) who wish to request deletion of their personal and firm information following termination of their service agreement, subject to the retention obligations described in Section 5.
- California residents exercising their rights under the CCPA/CPRA, regardless of their relationship with Docket Flow.
- Any individual whose personal information Docket Flow holds, regardless of how that information was obtained.
You may submit a deletion request on your own behalf or through an authorized agent. If you are submitting on behalf of another individual, you must provide documentation of your authorization. We may contact the individual directly to verify the authorized agent relationship before processing the request.
How to Submit a Deletion Request
You can submit a data deletion request using any of the following methods:
Option 1 — Use the Form on This Page
Complete and submit the deletion request form in Section 11 of this page. This is the fastest method. Include as much identifying information as possible so we can locate your records accurately.
Option 2 — Email
Send an email to [email protected] with the subject line "Data Deletion Request". Include your full name, phone number, email address, and a brief description of your relationship with Docket Flow (e.g., "I received a text message" or "I submitted a contact form").
Option 3 — Mail
Send a written request to: Docket Flow LLC, Attn: Privacy Team, 26945 Cabot Road, Suite 112, Laguna Hills, CA 92653. Include your full name, mailing address, phone number, and a description of your request. Mail requests may take longer to process due to delivery time.
What We Delete
Subject to the exceptions described in Section 5, a verified deletion request will result in the deletion or anonymization of the following categories of personal information from our active systems:
- Contact information: Name, phone number, email address, and mailing address associated with your record
- Case information: Case number, charge, filing date, and county associated with any defendant record
- Communication history: Records of outreach messages sent to you, including message content, delivery status, and response history
- Website inquiry data: Contact form submissions, inquiry details, and related correspondence
- Account data (attorney partners): Firm name, bar number, billing details, account configuration, and campaign history, subject to retention obligations
- Derived data: Any profiles, inferences, or derived records built from your personal information
Where technically possible, we will delete personal information from our active production databases, CRM systems, and internal records. In cases where complete deletion is not technically feasible (such as encrypted backup archives), we will anonymize your data so that it can no longer be associated with you, and we will ensure that it is not used for any active processing purpose.
Exceptions — Data We Are Required to Retain
Not all personal information can be deleted upon request. Docket Flow is required by law or legitimate business necessity to retain certain categories of data for specified periods. If your deletion request is subject to an exception, we will notify you of the exception and the expected retention period.
Copies of all outreach messages filed with The Florida Bar and records of advertising submissions
Record that you opted out of communications, including the date and method of opt-out
Invoices, payment history, and financial transaction records
Any data subject to a litigation hold, subpoena, regulatory inquiry, or court order
Data necessary to detect or prevent fraud, security incidents, or abuse
Statistical data from which all identifying information has been removed
Important note on suppression records: If you are a defendant requesting deletion of your data, we strongly recommend also submitting an opt-out request (reply STOP to any message or email [email protected]). Deleting your data without maintaining a suppression record creates a risk that you could be identified and contacted again in the future from a new filing. We recommend retaining at minimum your opt-out record even if all other data is deleted.
Identity Verification
To protect against unauthorized deletion of another person's data, we are required to verify your identity before processing a deletion request. The level of verification required depends on the sensitivity of the data involved and the potential for harm from unauthorized deletion.
Standard Verification
For most deletion requests, we will verify your identity by matching the information you provide in your request (name, phone number, and email address) against the records we hold. If we are unable to match your information, we may ask you to provide one or more of the following: the last four digits of your phone number, the county associated with a filing, the approximate date you received a communication, or a copy of a government-issued ID with sensitive information redacted.
Attorney Partner Verification
For deletion requests from current or former attorney partners, we will also require verification of your Florida Bar number and the email address associated with your account.
Authorized Agent Verification
If you are submitting a deletion request through an authorized agent, we require: (a) written authorization signed by the individual on whose behalf the request is made; and (b) verification of the authorized agent's identity. We may also contact the individual directly to confirm the authorization before processing the request.
We will not use information provided for identity verification for any purpose other than verifying your identity and processing your deletion request.
Timeline for Processing Deletion Requests
We are committed to processing all verified deletion requests promptly. The following timelines apply:
- Acknowledgment: We will acknowledge receipt of your deletion request within 5 business days of receiving it.
- Standard processing: We will complete processing of your deletion request and notify you of the outcome within 45 days of receiving a verifiable request. This is consistent with the timeframe required under the CCPA/CPRA.
- Extension: If we require additional time to process your request due to complexity or volume, we may extend the processing period by an additional 45 days (90 days total). We will notify you of any extension and the reason for it within the initial 45-day period.
- Opt-out requests: Opt-out requests (STOP requests and direct opt-out communications) are processed immediately upon receipt, typically within minutes. Opt-out does not require verification.
If we are unable to verify your identity or locate records associated with your request, we will notify you within the applicable timeframe and explain the reason we cannot process the request.
Third-Party Data — Limits of Our Deletion Obligation
When we delete your personal information from our systems, we will also notify any third-party service providers who received your personal information from us and instruct them to delete it from their systems, to the extent required by applicable law and our service provider agreements.
However, there are limitations on what we can control with respect to third-party data:
- Public court records: Criminal court records are maintained by Florida county clerks of court, not by Docket Flow. We cannot delete information from public court records, and we have no ability to control what information is published in the public court docket. Deleting your information from Docket Flow's systems does not remove your name or case information from public court records.
- Skip tracing and data providers: Personal information obtained through third-party data providers may also exist in those providers' independent databases. While we will notify our providers to delete your data, we cannot guarantee deletion from data provider systems that operate independently of Docket Flow.
- Attorney partner records: Information shared with an attorney partner following a Hand-Raiser connection is held by that attorney subject to their own privacy obligations and applicable ethics rules. Docket Flow cannot delete data held by independent attorney partners on their own systems. Contact the relevant attorney or law firm directly to request deletion of data they hold.
- Backup systems: Data in encrypted backup archives may not be immediately deletable. We will ensure such data is flagged for deletion at the next scheduled backup purge and is not used for any active purpose.
Opt-Out vs. Deletion — What Is the Difference
These are two separate rights that serve different purposes. Understanding the difference will help you choose the right option for your situation.
Opt-Out
An opt-out request stops all future communications from Docket Flow immediately. It is processed instantly, requires no verification, and results in your phone number and email address being added to our permanent suppression list. You will receive no further outreach communications. Your personal information remains in our systems but is flagged as suppressed and is not used for any outreach purpose.
Best for: Defendants and recipients who simply want to stop receiving messages. This is the fastest and most reliable way to end communications.
Deletion
A deletion request removes your personal information from our active systems entirely, subject to the legal retention exceptions in Section 5. It requires identity verification and takes up to 45 days to process. After deletion, we retain only a minimal suppression record (phone number and opt-out date) to ensure we do not contact you again.
Best for: Individuals who want their information removed from our records for privacy reasons beyond simply stopping communications — for example, California residents exercising CCPA rights.
Our recommendation for defendants: Submit both an opt-out AND a deletion request. The opt-out takes effect immediately and stops all communications. The deletion request removes your data from our active systems. We will retain only the minimum suppression record needed to protect you from future contact.
After Your Deletion Is Processed
Once your deletion request has been processed, we will send you a written confirmation email describing: (a) the categories of data that were deleted; (b) any data that was retained and the legal basis for retention; and (c) the minimum suppression record that was maintained to prevent future contact.
Following deletion, if your name appears in a new public court filing in the future, our system may identify you again as an unrepresented defendant based solely on that new public record. To prevent this, we will retain a minimal suppression record consisting of your phone number and deletion date. This suppression record will be used only to prevent future outreach and will not be used for any other purpose.
If you believe Docket Flow has failed to honor your deletion request, or if you receive a communication from Docket Flow after your deletion has been confirmed, please contact us immediately at [email protected] so we can investigate and resolve the issue.
You will not be penalized, discriminated against, or receive a different level of service based on your exercise of deletion rights. If you are a current attorney partner, exercising privacy rights unrelated to your service agreement does not affect the terms of that agreement.
Submit Your Deletion Request
Complete the form below to submit a data deletion request. All fields marked as required must be completed. We will acknowledge your request within 5 business days.