Frequently Asked Questions

Every question. Answered directly.

Everything you need to know about how Docket Flow works, what it costs, and whether it is the right fit for your firm.

Is this actually Bar compliant?
Every outreach we send is filed with the Florida Bar before it goes out. Here is exactly how compliance works.
Yes. Every outreach message we send on your behalf is filed with the Florida Bar as a lawyer advertisement before it is sent. We operate under Florida Bar Rule 4-7.18, which governs targeted direct mail and electronic advertising to prospective clients. We prepare the complete advertising packet — including the cover sheet, advertising application, message documentation, and all required disclosures — and submit it on your behalf. You are never involved in the compliance process.
Our outreach is governed by Florida Bar Rule 4-7.18, which covers targeted direct mail and electronic communication to prospective clients. The rule requires that solicitation materials include specific disclosures, that a copy be filed with the Florida Bar, and that certain timing restrictions be observed after a criminal incident. We manage all of these requirements on your behalf — every message meets these requirements before it is initiated.
Very little. During onboarding you will review and sign your advertising documentation once. After that, we handle everything — preparation of the advertising packet, submission to the Florida Bar, payment of all required filing fees, and ongoing compliance management. You do not need to track filing deadlines, monitor approval status, or manage opt-outs. We handle all of it.
We process opt-out requests immediately and maintain a complete suppression list for your campaigns. Any defendant who replies STOP or otherwise requests no further contact is removed from outreach instantly and permanently. This suppression list is maintained across all future campaigns for your account. You are never exposed to liability from a failure to honor an opt-out — we manage the entire process.
What exactly is a Hand-Raiser?
The Hand-Raiser is the fundamental distinction between Docket Flow and every other legal marketing service.
A Hand-Raiser is a defendant who received our Bar-compliant outreach and responded by explicitly asking to speak with an attorney. They are not a cold contact. They are not a form fill. They are not a name on a list. They are a live person who raised their hand and said they want to talk to a defense attorney — and we connect them directly to your firm the moment they do.
A traditional lead is someone whose contact information was collected — often without them actively requesting legal help. You receive the data and then you chase them. A Hand-Raiser is the opposite. They received our outreach, made a decision, and asked to be connected with an attorney. The intent gap between a traditional lead and a Hand-Raiser is the difference between cold outbound and warm inbound. You do not chase a Hand-Raiser. They asked to be called.
Volume depends on three variables: county size, practice area, and criminal filing volume in your market. We provide projected monthly volume estimates for your specific county and practice area before you sign — based on actual public docket filing data. As a reference point, our Hillsborough County DUI partner received 21 Hand-Raisers in their first month of operation.
You receive an instant notification before the call connects with the defendant's full case details — name, charge, case number, filing date, and their phone number. You are prepared before you answer. The connection is live, meaning the defendant is on the line when you pick up. There is no callback required, no voicemail to manage, no follow-up to schedule. You answer. They are there.
Directory services sell the same prospect to multiple firms. When a defendant finds you on Martindale or Avvo, they have likely also contacted three other firms in your county. You are competing on speed and price. Docket Flow is structurally different — one firm per county, per practice area, permanently. No other firm in your territory ever sees these defendants through us. Beyond exclusivity, our defendants did not browse a directory. They responded to a compliant advertisement and asked to speak with an attorney.
How does the exclusivity work?
Territory exclusivity is the core of what makes Docket Flow different. Here is exactly how it works.
Each practice area in each county is a separate, permanently exclusive territory. We partner with exactly one firm for DUI Defense in a given county, one firm for Felony Defense, and one firm for Misdemeanor. Once your territory is claimed, no other firm in your county ever receives a Hand-Raiser from that practice area through Docket Flow. The exclusivity is not a trial period, not a promotional offer, and not subject to bidding. It is permanent.
Hillsborough County is fully claimed across all practice areas. Duval and Pinellas have limited availability remaining — meaning some practice areas are still open but may close soon. Palm Beach, Orange, Broward, Miami-Dade, Sarasota, and Lee counties are currently open. Availability changes as territories are claimed. Check your county here before someone else does.
Yes. Each practice area and each county is treated as a separate territory, and a firm can hold multiple territories. For example, you could hold Felony Defense in both Palm Beach and Duval counties, or hold all three practice areas — Felony, Misdemeanor, and DUI — in a single county. Each territory is priced and operated independently. Many of our partners expand after seeing results in their initial territory.
Upon cancellation with 30 days written notice, your territory returns to available status and is permanently open to other firms. This is not a threat — it is the honest reality of how exclusivity works. Once you release a territory, your competitors can claim it. Most of our partners remain long term for exactly this reason. The territory you hold today is the competitive advantage you protect by staying.
How quickly can we go live?
From signed agreement to live Hand-Raisers — here is what the onboarding process looks like.
Most firms are live within 5–7 business days of signing, though timelines can extend up to 15 days depending on the Florida Bar's processing times. We begin system configuration and setup immediately after signing so everything is ready the moment your advertising approval comes through. You do not wait for us — we wait for the Bar, and we manage that process for you.
Your involvement is minimal. You will review and sign your advertising documentation, provide your firm's contact details and dedicated line for call routing, and confirm your territory selection. We handle everything else — Bar filing preparation and submission, system configuration, outreach setup, and call routing testing. We will notify you the moment your system is live and Hand-Raisers can start reaching you.
No. We work exclusively with private criminal defense firms representing clients on a retained basis. Our system is designed for attorneys who take private clients and have a direct financial interest in acquiring new cases efficiently. Public defenders, state attorneys, and court-appointed counsel are not eligible for the Docket Flow system.
What does Docket Flow cost?
Honest answers on pricing, billing, and contract terms.
Pricing varies by county size and practice area — we do not publish a flat rate because every territory is different. We discuss specific pricing on a 15-minute discovery call after confirming your county is available. There are no hidden fees. Florida Bar filing fees are included in our management. Billing begins only after your advertising approval is confirmed — not when you sign.
No. Docket Flow is month-to-month with no long-term commitment required. You can cancel with 30 days written notice at any time. We do not believe in locking attorneys into contracts — we believe in delivering results that make you want to stay. Billing begins only after Florida Bar advertising approval, not at signing or during setup.
Billing begins only after your Florida Bar advertising approval is confirmed and your system is live — meaning defendants can actually reach you. You do not pay during onboarding, during system setup, or while waiting for Bar approval. You pay when Hand-Raisers can start reaching your firm. Not a day before.
Yes. All Florida Bar advertising filing fees are included in our management — you will not receive a separate invoice for compliance costs. We cover the fees associated with submitting your advertising packet and managing ongoing compliance requirements. The price you agree to is the price you pay.
How does the system run day to day?
What Docket Flow does every day on your behalf, and what you can expect once you are live.
We monitor Florida public court dockets continuously throughout the day. Criminal filings are released on varying schedules by county — we pull new filings as they become available, filter them against your practice area and territory, and queue unrepresented defendants for compliant outreach. By the time most attorneys are aware a filing exists, we have already identified the defendant and initiated the process on your behalf.
The outreach message is a Florida Bar compliant advertisement sent on your behalf. It identifies your firm, informs the defendant that they may wish to consult with a defense attorney, and provides a simple way to respond if they want to speak with someone. All required Florida Bar disclosures are included. The message is designed to be clear and non-coercive — defendants who respond do so because they want to, not because they were pressured.
You will receive a notification with the defendant's full case details — name, charge, case number, and phone number — so you can call back promptly. We strongly recommend answering immediately when possible, as defendants who have just asked to speak with an attorney are highly motivated in the moments after they respond. The faster your response, the higher your conversion rate. We work with you during onboarding to ensure your dedicated line is always reachable during business hours.
Currently, Docket Flow operates exclusively in Florida. Our system is built around Florida's public court docket infrastructure and Florida Bar advertising rules. We are actively evaluating expansion into other states. If you practice in a state outside Florida and are interested in Docket Flow, contact us and we will notify you when your state becomes available.
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